Reference

What You Agree To When You Use hgame18

These terms set out the rules that apply to your account, your transactions through DANA, OVO, or GoPay, and your access to the lobby — read them before you start.

Account eligibility rulesDANA, OVO, GoPay transaction termsWithdrawal and deposit conditionsAccount suspension policyGoverning jurisdiction

Explore the Lobby Read FAQ

How These Terms Apply to Your Account

hgame18 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on hgame18, you confirm that you have read and accepted these terms in full. They cover every action you take on the platform — from your first DANA deposit to requesting a GoPay withdrawal. We may update these terms when regulations or

1
platform conditions change; continued use of your account after any update means you accept the revised version. If a section of these terms is found unenforceable under applicable law, the remaining sections stay in effect. These terms do not override local law — where Indonesian law
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or the law of your eligible region sets a stricter standard, that standard applies. Disputes arising from your account use will be handled through the process described in the contact section below. We do not accept accounts from regions where access is prohibited by local law,
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and it is your responsibility to confirm that using this platform is permitted where you are located. Payment transactions processed through DANA, OVO, and GoPay are subject to the terms of those respective e-wallet providers in addition to ours.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT CHANNELS

Reach Us About Your Terms Query

If any part of these terms is unclear, or you need to raise a concern about your account or a transaction, our support team is available to help. Reach out through any of the channels below and we will respond as quickly as we can.

Team online

Live Chat

Open the chat window from your account dashboard for direct help with terms questions, account access issues, or transaction disputes. Available around the clock.

Email Support

Send a detailed message to our support address for formal terms-related requests, account review queries, or written confirmation of policy points.

Account Help Centre

Browse the help section inside your account for answers on withdrawal conditions, DANA and OVO transaction rules, and account verification steps.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are handled with care. We apply standard encryption to data transmitted between your device and our platform, and we do not share your personal details with third parties outside of what is required to process your DANA, OVO, or GoPay transactions. You can request a review of the data we hold on your account by contacting support through the channels above.

Data Retention

We retain your account and transaction records for as long as required by applicable law or as needed to resolve any open disputes on your account.

Cookie Use

Our platform uses cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your mobile browser.

Account Access Control

Login to your account uses OTP verification sent to your registered number. Never share your OTP with anyone — we will never ask for it via chat or email.

Change Requests

To update your registered e-wallet — DANA, OVO, or GoPay — or to request correction of account details, contact support with your account ID and verification details.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice — covering your rights, your account, and how to get things resolved.

Access depends on local law and is available only where permitted in your region. Players in Bandung and Medan can access the lobby where local regulations allow. Confirm eligibility before opening an account.

Contact our support team via live chat or email with your account ID and the transaction reference. We will review the case and respond with a decision based on these terms and the applicable e-wallet provider rules.

Send a data request through our email support channel with your registered account details. We will provide the information we hold on your account within the timeframe required by applicable law.

We aim to notify you of material changes before they take effect. Continued use of your account after an update is posted means you accept the revised terms. Check this page periodically for the current version.

Withdrawals are processed to the e-wallet registered on your account. The wallet name must match your account registration. Requests that do not match will be held pending verification through our support team.

Accounts may be suspended for suspected fraud, providing false registration details, or activity that violates these terms. We will notify you and give you the opportunity to respond before any permanent action is taken.

What You Agree To When You Use hgame18

Reach Us About Your Terms Query

Live Chat

Email Support

Account Help Centre

How We Protect Your Account and Data

Data Retention

Cookie Use

Account Access Control

Change Requests

Common Questions About These Terms

01 Can I use hgame18 from anywhere in Indonesia?

02 What happens if I disagree with a transaction decision?

03 How do I request a copy of my account data?

04 Can hgame18 change these terms without notice?

05 What are the rules around withdrawals to my GoPay or OVO wallet?

06 What can lead to an account being suspended?

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